At a glance
- Position: Client Consultant & Customer Care (English-speaking)
- Type: Full-time
- Location: 11B Phan Boi Chau, Hai Chau, Da Nang
- Schedule: rotating shifts, 4 days off per month
About Lunaria
Lunaria Skinlab Specialist is a skin lab in Da Nang focused on advanced skin treatment and care. We aim for a polished service experience, lean operations and a professional workplace that values expertise, transparency and the client experience.
The role
You will accompany clients throughout their skin journey – from the first consultation and treatment planning to aftercare – delivering a professional experience and long-lasting results.
Responsibilities
1. Client consultation
- Welcome clients in person, by phone and online; understand their needs, treatment history and skin goals.
- Work with our doctors / skin specialists to recommend suitable treatments, clearly explaining the process, benefits, risks, recovery time and expected results.
2. Client care
- Follow clients before, during and after treatment; proactively check on their skin, support them when needed and remind them of follow-up visits.
- Guide at-home skin care as prescribed; answer questions and handle issues within your professional scope.
3. Client journey management
- Track treatment progress and keep client records up to date in our CRM.
- Ensure a consistent client experience throughout their time with Lunaria.
4. Product & service advice
- Recommend products and services that fit each client’s skin condition, treatment plan and real needs.
- Put science, effectiveness and long-term client benefit first; work with the specialist team to optimise results.
5. Professional growth
- Keep up to date with dermatology, products, technology and new services; join internal training programmes.
- Follow Lunaria’s professional procedures and service standards.
Requirements
- Strong communication, consulting and problem-solving skills; fluent English for daily work.
- Experience in aesthetics, dermatology, customer care or premium retail.
- Able to build trust and long-term relationships with clients.
- Proactive, careful, responsible and eager to learn.
Pay & benefits
- Average income from 10,000,000 VND/month: base salary + meal allowance + commission on product / service sales.
- Competitive pay based on ability; performance bonus and business-result bonus.
- Social insurance as required by law; holiday and Tet bonuses and a 13th-month salary per company policy.
- Training and professional development; health & beauty care.
- A professional workplace with long-term growth.
How to apply
- Send your CV to [email protected] with the subject: [Full name] – Application: Client Consultant & Customer Care
- Or contact us on Zalo: 0363 474 849
Interested in this role?
Send us your CV with the position in the subject line, or message us – we will get back to you soon.